Name and Identity

Ontrip.in is owned and maintained by Ontrip Travel and Allied Services (or Ontrip Travel & Allied Services), a registered travel start-up in Kolkata. “Ontrip Travel and Allied Services” is the only name of the company involved in financial transaction. Ontrip Travel and Allied Services has corporate current bank account at ICICI Bank, New Alipore Branch. We do not hold any front office or franchise or third party representative to deal with customers. The ONLY acceptable communication through email with connect@ontrip.in (travel related) or ask@ontrip.in (anything else).

At a glance

Naming confusion – We have recently noticed there is a travel agency operating under a name containing the word “Ontrip”. The name “Ontrip” is NOT a property of “Ontrip Travel and Allied Services”. Any other organization involved in travel business or not, may use the word “Ontrip” in their names. We do not have any control over their business practices. We are NOT responsible for any damage caused by these organizations under any circumstances. We request all customers (travelers) and vendors (property owners, transport provider) to verify the company name while making any financial transaction.

Guidelines

For Customers (Travelers)

Do’s-

  1. Email directly to connect@ontrip.in and communicate to only this email id or fill up “Request for a Reservation” form available on each property page on http://ontrip.in
  2. Keep all communication documented.
  3. We do NOT share our mobile numbers publicly, even if you have our numbers, we STRONGLY recommend you to contact through email or “Request for a Reservation” form ONLY.
  4. Verify the company name as “Ontrip Travel and Allied Services” and triple circle blue logo.
  5. Pay only by check, cash drop, NEFT to our ICICI Bank Corporate Current Account with Account Name ” Ontrip Travel and Allied Services”.
  6. Our ICICI Bank Corporate Current Account Number will be provided by connect@ontrip.in through email only
  7. Keep all the supporting documents (bank slip, transaction number, screen-shot) for payment made to “Ontrip Travel and Allied Services” and inform connect@ontrip.in about the payment.
  8. We ONLY provide HTTPS secured paid invoices partnered with Hiveage Invoicing System. All paid booking voucher will be available online with URL starting with “https://ontrip.hiveage.com/”
  9. We do NOT provide offline, hand-written or printed invoices. Our invoices are digitally signed and available online. Customers must download the PDF to print and carry it during travel.
  10. All invoices will contain the name ” Ontrip Travel and Allied Services”, our registered business address and three circle blue logo.
  11. Verify the identity of any person claiming to represent “Ontrip Travel and Allied Services” or “ontrip.in” with connect@ontrip.in.

Do Not’s-

  1. Do not deal with any company having similar names without verifying clearly with connect@ontrip.in
  2. Ontrip Travel and Allied Services do NOT call any customer for promotional purpose
  3. Do not transfer money to any other bank account except the account details provided above. Before and after money transfer, you must contact with connect@ontrip.in.

For Vendors (Property owners, Transport Provider)

Do’s-

  1. Email directly to connect@ontrip.in and communicate to only this email id.
  2. Keep all communication documented.
  3. Where email is still NOT a viable medium, ONLY communicate with the official representative’s contact number.
  4. Verify the identity of any person claiming to represent “Ontrip Travel and Allied Services” or “ontrip.in” with connect@ontrip.in.
  5. Reconfirm every-time the name as “Ontrip Travel and Allied Services”, in any confusion call the official representative’s contact number and connect@ontrip.in.
  6. “Ontrip Travel and Allied Services” prefer to pay ONLY thorugh NEFT channel from its ICICI Bank Corporate Current Account.
  7. Only deal through Bank Channels with “Ontrip Travel and Allied Services”
  8. The official representative or/and connect@ontrip.in will inform you about any payment made.
  9. We ONLY provide HTTPS secured paid invoices partnered with Hiveage Invoicing System. All paid booking voucher will be available online with URL starting with “https://ontrip.hiveage.com/”
  10. We do NOT provide offline, hand-written or printed invoices. Our invoices are digitally signed and available online. Customers must download the PDF to print and carry it during travel.
  11. All invoices will contain the name ” Ontrip Travel and Allied Services”, our registered business address and three circle blue logo.

Do Not’s-

  1. Do not deal with any company having similar names without verifying clearly with connect@ontrip.in
  2. Do not transfer money to any other bank account except the account details provided above. Before and after money transfer, you must contact with connect@ontrip.in.
  3. Avoid cash refund or payout any person.